Privacy statement

The CORTINA GATE VAMA VECHE accommodation unit is committed to protecting and respecting the confidentiality of the personal data you entrust to us. This document contains important information about how we use the data we collect. It describes how we collect, use, process and transmit the data you provide to us when you access and use our reservation system. Those who access and use our booking system will be referred to as “users”.
Please read this document entitled “Privacy Statement” carefully.

By this statement, the customer freely and voluntarily expresses his will regarding the provision of his personal data or that of third parties to the accommodation unit CORTINA GATE VAMA VECHE.
By the terms “booking system”, “booking engine”, “system”, “website”, “platform”, “application”, “web application”, “services”, “online services”, we mean all online pages and the services we operate on https://www.5stardesk.ro/b/cortinagate, except as noted. By accessing the platform and providing us with your data, you consent to the terms of our Privacy Statement as described in this document. The statement may change from time to time, so we advise you to check accordingly to make sure you are up to date with the latest version.

Terms used

By the terms “we”, “ours, ours, ours, ours”, we refer to the accommodation unit CORTINA GATE VAMA VECHE.
Data controller: The CORTINA GATE VAMA VECHE accommodation unit operates the reservation system through a data processor, as explained below. According to GDPR regulations, the accommodation unit is the data controller and the one who establishes the purpose and means by which the data processing is carried out.

Accommodation unit CORTINA GATE VAMA VECHE
SF TRAVEL SRL
Address: Vama Veche, Plot A474 / 34L
CUI: RO10818970
Reg. No .: J40/6756/1998

Data processor
PNYBOOKING operates the booking system for the CORTINA GATE VAMA VECHE Accommodation Unit and is committed to protecting the confidentiality of the data provided by the users of the system. 5stardesk is the data processor. 5stardesk is authorized by the accommodation unit CORTINA GATE VAMA VECHE to process the data on its behalf.

5stardesk is a hotel management tool used by those who own and / or manage accommodation units to allow users to make and manage online reservations. This document refers to the processing by 5stardesk of personal data collected by accommodation units using the 5stardesk reservation system.

What kind of personal data is requested from users

Accommodation units that use 5stardesk as a booking engine or management software collect and store the information that users provide when making a booking. They are asked for their name, address, telephone number and email address, financial details for making the payment when making the pre-payment, and the names of the guests traveling with them. These may also include the IP address. This information is required, mandatory (unless otherwise specified in the dedicated fields) to operate the user’s request and is stored in the 5stardesk system for the purpose of processing the reservation. If the user refuses to provide them, the request cannot be executed. Users can be contacted by those who manage the accommodation in connection with the booking. Their personal data is also stored after the stay, but will only be kept for as long as necessary in accordance with legal obligations.

Personal data processed directly by third parties

If users provide financial information (bank card details), it will be processed directly by providers who have PCI level 1 certifications (euplatesc.ro, paypal, autorize.net).

Personal data of third parties (reservations for companions, friends, family members, etc.)

In the event that the user provides the data to a third party, it is presumed that he has his consent and that he has provided the information in this Privacy Statement, the controller and data processor being relieved of any responsibility in this regard. However, we may carry out additional checks, taking appropriate measures in accordance with the legislation in

The purpose of the use of personal data

Depending on user requests, the data collected will be processed for the following purposes:

– Manage reservations made, including payment (where applicable) and handling of requests and preferences expressed by the user

– Administer user enrollment in loyalty programs and obtain membership

– Contacting users for the purposes listed here

– Sending personalized commercial offers by electronic means if the user has given his consent

– Administration of additional services

– Conducting surveys and evaluations on the quality of services provided

Duration of personal data retention

The data is retained for the period necessary to achieve the objectives listed above unless it is needed for a longer period, and this is permitted by law or unless the user requests their deletion, withdrawing their consent. . The criteria for determining the duration are:

– The period of time during which the user has a relationship with the data provider in which he provides services (for example, the period during which the user has an account in the booking system or the period in which he uses the services or the period before the stay)

– In case there is a legal obligation (certain laws require the data controller to keep the transaction data for a certain period of time before he is allowed to delete it)

Use of users’ social media accounts

In the event of registration or connection through a user account of a social networking platform, we may collect and access various information from the user’s profile on that social network for internal administrative purposes and / or the purposes indicated above.

Security procedures

In accordance with the General Data Protection Regulation (GDPR), 5stardesk ensures that the necessary procedures are reasonably followed to prevent unauthorized access and misuse of personal data. We use appropriate systems and procedures to protect and maintain the information that has been transmitted to us. We also use technical and security procedures and physical restrictions to prevent access to and use of personal data on our servers. Only authorized personnel have access to personal data and this only during the performance of duties.

The data is processed in such a way as to ensure its security and to combat the risk of being altered, lost, processed or accessed illegally, depending on the nature of the technology, the information stored and the risks to which it is exposed.

Control and rights of users over personal data

Users have the right to access the data stored by the accommodation units where they made reservations via the 5stardesk system. For this purpose, the accommodation unit where they made the reservation will be contacted through the 5stardesk system.

Users have the right to request the deletion of the data provided at any time.

Users have the right to modify any incomplete or invalid data.

Users have the right to request the deletion of data when it is no longer necessary for the purposes for which it was collected and stored.

Users have the right to confirm the revocation of the agreement.

Users have the right to obtain a restriction on the processing of data when the conditions of the regulations for the processing of personal data allow it.

Users have the right to request the porting of their data.

Users will also be informed that they can always file a complaint about the protection of their personal data with the relevant authorities.

Reviews, ratings, feedback

Users may be asked to provide an opinion on the quality of accommodation services once the stay is over in order to improve the services. The user’s email address will be used for this purpose. If you complete a review, it may be posted on the accommodation’s website, facebook, twitter or google plus page. No user identity details will be published. The storage of user information may be necessary to fulfill the obligations of the accommodation unit towards them.

Legitimate interest in processing user dataWe may use user information for legitimate purposes, such as administrative, fraud detection or legal information.The processed data that we request for the purposes listed above may not be used without the user’s consent. Also, if the user withdraws his consent, this will not affect the legality of the previous processing of his data. In order to revoke the agreement, the user must contact us through the aforementioned channels. Similarly, in those cases where it is necessary to process a user’s data in order to fulfill a legal obligation or to perform a contractual relationship between us and the user, the data processing will be legitimate as it is necessary to achieve those objectives.CookiesThe term “cookie” defines a small amount of information placed in the web browser on the computer or mobile device that users use. Cookies are used to facilitate the booking process and contain information such as the data you are looking for and the language in which the booking is made. There is a difference between temporary and long-term cookies. Temporary ones will only exist until the web browser is closed. Long-lasting ones are used for a long time and are not automatically deleted when the browser is closed. We use long-term cookies in Google Analytics to analyze visitor traffic and behavior. By using the 5stardesk website or making reservations through 5stardesk, you consent to the use of cookies as described above.

Use of services by minors

The services are not intended for individuals under the age of 18 and we do not require them to provide personal data.

Disclosure of personal data

Personal data will be used and disclosed in the following cases:

– To comply with applicable laws, including the laws of the user’s country of residence

– To respond to a request in a lawsuit

– To respond to requests from government authorities, including authorities outside the user’s country of residence, and to meet national security requirements

– To implement the terms and conditions

– To protect the rights, privacy, security of our data, users and third parties

We may use and disclose Other Data for any purpose, except as permitted by current law. In some cases, we may combine Other Data with personal data (for example, username and location). If we do so, we will consider and treat the data resulting from this combination as personal data as long as the combination process is exercised.

User obligations

The user guarantees that he is legally responsible, in full mental faculties and that the information provided is real, valid, complete and current. The user is solely responsible for the accuracy of the data provided and undertakes to update the information when necessary.

The user undertakes to inform third parties whose personal data they provide when applicable to the information in this document. It also undertakes to obtain the approval of third parties with regard to the provision of personal data for the purposes set out above.

The user is responsible for any false or invalid information provided through the website and for any damage, direct or indirect, caused to us or to third parties.

General terms & conditions.

Reservation policy.

grant

Online with bank card via Euplatesc (Visa / Maestro / Mastercard).

Please note, if canceled, modified or in case of no-show, the total price of the reservation will be charged.